Privacy Policy

Home / Policy Policy

 

Last updated: June 2026

At Ramsey House Boutique B&B, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it is used and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Ramsey House Boutique B&B

St Davids, Pembrokeshire, SA62 6RP

Email: info@ramseyhouse.co.uk

Telephone: 01437 720321

Information We Collect

When you make a booking or enquiry, we may collect personal information including:

  • Your name
  • Postal address
  • Email address
  • Telephone number
  • Booking details
  • Vehicle registration (where provided)
  • Any information you choose to give us regarding your stay or special requirements

We only collect the information necessary to manage your booking, provide our services and comply with our legal obligations.

How We Use Your Information

We use your personal information to:

  • Process and manage your booking.
  • Contact you regarding your reservation.
  • Meet our legal obligations where required.
  • Protect our business, guests and property.
  • Respond to enquiries before and after your stay.

We do not sell your personal information to third parties.

We do not send marketing emails, newsletters or promotional mailshots unless you have specifically asked to receive them.

Booking Platforms and Payments

If you book directly with Ramsey House Boutique B&B, your reservation is managed through our secure online booking system provided by Freetobook.

We do not store your payment card details. Any card information required to secure or process your booking is stored securely by our booking system provider or payment processor in accordance with applicable security standards.

If you book through a third-party booking platform (such as Booking.com, Expedia or Airbnb), your personal and payment information is processed in accordance with that platform’s own privacy policy and terms.

How We Store Your Information

Your personal information is stored securely and access is restricted to those who need it to operate the business.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting and tax obligations.

CCTV

Ramsey House Boutique B&B operates CCTV covering the external entrance and the internal entrance hallway.

The system is used for the legitimate purposes of:

  • Protecting the safety and security of guests, staff and property.
  • Monitoring arrivals and departures.
  • Preventing and detecting crime.

The cameras do not record audio.

Recordings are stored securely and are normally retained for up to 7 days, after which they are automatically overwritten unless required for the investigation of an incident or to comply with a legal obligation.

CCTV is not installed in guest bedrooms, bathrooms or any other private areas.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request erasure of your personal information where appropriate.
  • Request that we restrict or object to certain processing.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your information has not been handled correctly.

Further information about your data protection rights is available from the Information Commissioner’s Office at www.ico.org.uk.

Cookies

Our website may use cookies that are necessary for the operation of the site and to help us understand how visitors use our website.

You can manage or disable cookies through your web browser settings.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Ramsey House Boutique B&B

Email: info@ramseyhouse.co.uk

Telephone: 01437 720321

Divider